Reclaim. Reuse. Rethink. Reclaim. Reuse. Rethink.

FAQs

You have questions. We have answers.

What is reclaimed paper?

Reclaimed paper is perfectly usable yet unused paper rescued from the waste stream before it is thrown away or recycled.

Recycling programs are great and well-intentioned. However, paper recycling is a chemical- and energy-heavy process - it helps reduce our need for virgin wood fiber, which is great, but what if we could delay that process even further? Paper fibers can go through the recycling process roughly 5-7 times before they break down and must be retired. Worse, there’s no way to truly know how many times paper fiber has been recycled until it reaches the pulping stage. Pulping breaks down used paper into pulp by separating the fibers and removing contaminants. During this stage, fibers are subjected to mechanical and/or chemical treatments to create a pulp slurry. Only then do we know the fibers’ quality and strength—if the fibers have degraded significantly, they are unsuitable for further recycling.

By rescuing and reclaiming unused yet perfectly usable paper BEFORE it enters the recycling or waste stream, our impact on the environment and Mother Nature becomes much more impactful. After all, we made the paper in the first place—so we might as well use it to its fullest potential.

Where do you get your paper?

All of our paper comes from a variety of sources across the US. Through relationships and donations from the creative community, architecture firms, the printing industry, schools, and both national and local businesses, we discover and rescue discarded and/or unused paper headed for the waste stream. We curate it, sort it, and turn it into a high-end, creative product through pure creative alchemy. The result is a unique, eco-friendly product designed for creatives, builders, writers, and note-takers that challenge traditional ideas of creation and ideation. Our notebooks, journals, sketchbooks, and paper products are truly one-of-a-kind, featuring a wide variety of high-quality 100% reclaimed paper and stock types. We strongly believe that Resketch can unlock creativity through a sense of discovery and play by providing an unexpected and fluid medium that gently challenges you.  

In a Resketch notebook, every page tells a story. Now tell yours.

Can I donate paper?

We always need quality unused paper! So if you, or ANYONE you know who has a good or significant amount of paper, we want to know! Get in touch with us by emailing us at hello@resketchbrand.com

What kind of paper do you accept?

We collect all kinds of paper. The only requirement is that it must be usable and writable. With that in mind, here are the types of paper we have collected:

• Office paper (various colors)
• Architectural plans and drawings
• Dot matrix printer paper
• Letterhead
• Oddities too unusual to describe
• Graph and lined paper
• Sheet music
• Maps

Where do you ship?

We ship to the United States and most International addresses.

What is your return policy?

We offer refund and/or exchanges within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges - if applicable

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@resketchbrand.com

Exempt Goods

The following are exempt from refunds:

Gift cards

Partial refunds are granted - if applicable

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

Your return must must be sent to the following Address:

Resketch
515 E. Grant Street Suite 150
Phoenix, Arizona 85004

You may be responsible for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item.